Return Policy
Returning an item that was purchased Online, with postage:
Please contact us at play@christianandroy.com.au with your order number, and reason for your return to be approved. Once approved, please post back to the below address:
Att: Returns
Christian and Roy
26 Watton Street,
Werribee, VIC, 3030
You are welcome to an exchange or store credit providing your item was full price and is returned to us within 10 business days of it’s delivery to you.
Items must be in their original condition, unopened or unused with the original tags attached and in original box. We are unable to accept products with dirty marks or any sign of damage.
Please note: There is no exchange or store credit available for sale items.
Christian and Roy reserves the right to refuse a return should it not be in it’s original condition (as mentioned above).
Christian and Roy does not cover the cost of return shipping. We suggest your return is trackable as we can only process returns on items that have been received.
Returns:
We do not offer refunds for items purchased Online. You're welcome to an exchange or store credit.
Shipping costs are non-refundable and will be deducted from your store credit.
For orders that qualified for Free Shipping (including upgrades to Express Shipping) the total postage cost will be deducted from your store credit.
Store Credits:
A unique Online Gift voucher will be issued and emailed to you to use on your next purchase. This Online Gift Voucher is valid for 12 months from the date issued.
Exchanges:
If you choose to exchange your purchase for another item, we will happily hold the new item/s until we receive your return. Please include a return paid satchel if swapping for the same item. If swapping for another item the difference payable (if applicable) plus postage can be paid over the phone or via PayPal invoice.
Christian and Roy does not cover the cost of return shipping. We suggest your return is trackable as we can only process returns on items that have been received.
Returning an item that was purchased Online for pick up in store:
Please contact us at play@christianandroy.com.au with your order number, and reason for your return to be approved. Once approved, return back to us within 5 days of picking up your order at 26 Watton Street, Werribee.
Items must be in their original condition, unopened or unused with the original tags attached and in original box. We are unable to accept products with dirty marks or any sign of damage.
Please note: There is no exchange or store credit available for sale items.
Returning an item that was purchased In-store:
Returns and exchanges to be made within 7 days.
We do not offer refunds for items purchased in store. You're welcome to an exchange or store credit.
We do not offer refunds for items purchased in store. You're welcome to an exchange or store credit.
Items must be in their original condition, unopened or unused with the original tags attached and in original box. We are unable to accept products with dirty marks or any sign of damage.
Please note: There is no exchange or store credit available for sale items.
Faulty Items
We're so sorry you received a faulty item! Please email us at play@christianandroy.com.au asap with your order details and images of the fault/s for assessment.
AT NO TIME DOES CHRISTIAN AND ROY TAKE RESPONSIBILITY FOR SIZING OF GOODS AND PHOTOS COLOURING THAT MAY VARY. WE WILL DO OUR BEST TO GUIDE YOU IF IT’S KNOWN THAT A PRODUCT IS A SMALLER OR BIGGER FITTING AND IF THE COLOUR MAY VARY FROM THAT OF THE PHOTO.